At REJUVA, we take great care in preparing, packaging, and shipping every order. If something isn't right with your order, we're here to help.
Because many REJUVA products are laboratory research materials that require controlled handling and storage, we generally cannot accept returns of these products once they have been delivered. This helps protect product integrity and ensures that returned materials are never placed back into inventory for resale.
All Sales Are Final
Due to the nature of our research materials, all sales of research compounds are final once an order has shipped.
We cannot accept returns or exchanges of research materials based on change of mind, accidental ordering, or no longer needing an item.
Please carefully review your cart, product selection, quantity, and shipping information before completing your purchase.
Order Changes & Cancellations
Need to change or cancel an order?
Contact REJUVA as soon as possible after placing your order.
If your order has not yet entered fulfillment or shipped, we will make a reasonable effort to accommodate your request.
Once an order has been processed for shipment or transferred to the carrier, we cannot guarantee that it can be modified or canceled.
Damaged Items
If your order arrives damaged, please contact us promptly.
To help us resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photographs of the shipping package
- Clear photographs of the affected product and its packaging
Please retain the original packaging and damaged item until your claim has been reviewed.
After reviewing the information provided, REJUVA may offer a replacement, store credit, or other appropriate resolution at our discretion.
Incorrect Items
If you receive a product that is different from what you ordered, please contact us promptly and do not open or alter the incorrect item.
Send us your order number and a clear photograph showing the product received.
Once verified, we'll work with you to correct the order.
Missing Items
If an item listed on your order is missing from your package, contact us with your order number and details of the missing item.
We will review the order and fulfillment information and work with you toward an appropriate resolution if a fulfillment error is confirmed.
Package Shows Delivered, But I Can't Find It
If carrier tracking shows your package as delivered but you cannot locate it, first check:
- Around your property and normal delivery locations
- With other members of your household
- With neighbors, building management, or a mailroom where applicable
- Directly with the shipping carrier
Carriers occasionally mark packages as delivered shortly before the package physically arrives.
If you're still unable to locate the shipment after contacting the carrier, contact REJUVA and we'll help review the available tracking information.
Please note that REJUVA cannot guarantee replacement or reimbursement for packages confirmed as properly delivered by the carrier to the shipping address provided at checkout.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
REJUVA cannot guarantee recovery, replacement, or reimbursement for orders delivered to an address incorrectly entered by the customer.
If you notice an address error before your order ships, contact us immediately. We'll make every reasonable effort to correct it before fulfillment.
Packages Returned to Sender
If a package is returned to REJUVA because of an incorrect or incomplete address, failed delivery attempts, refusal, or another customer-related delivery issue, please contact us.
Once the package has been returned and inspected, we will determine the available options for reshipment or other resolution.
Additional shipping charges may apply.
Research Material Integrity
Research compounds cannot be returned for resale after delivery because REJUVA cannot verify how a product was stored, handled, or maintained after leaving our control.
This policy is intended to protect the integrity of our inventory and the materials supplied to our customers.
Refunds
When REJUVA determines that a refund is appropriate, approved refunds will be issued to the original payment method whenever possible.
Financial institutions and payment providers may require additional processing time before the credit appears on your account.
Original shipping charges are generally non-refundable unless the refund results from an error by REJUVA.
Chargebacks & Payment Disputes
If you experience a problem with an order, please contact REJUVA before initiating a payment dispute or chargeback.
Our support team will make a reasonable effort to investigate legitimate order, fulfillment, shipping, or product issues and reach an appropriate resolution.
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection law.
Contact REJUVA
Have an issue with an order?
We're here to help.
REJUVA — Precision Research Compounds
Email: Rejuva@rejuva.com
Please include your order number in your message so we can assist you as quickly as possible.
Research Use Notice
Products designated as research materials are intended solely for laboratory research purposes. They are not intended for human or veterinary use, consumption, diagnosis, treatment, cure, mitigation, or prevention of disease.
Last Updated: July 12, 2026